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We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
You may return items within 14 days of delivery for a full refund, provided the item meets our return conditions. Custom or personalized items may have different return terms as specified at the time of purchase.
The return period begins on the date you receive the item. To be eligible for a return, you must notify us within the return period and complete the return process within 30 days of the original delivery date.
To be eligible for a return, items must meet the following conditions:
We reserve the right to refuse returns that do not meet these conditions. Items returned in unacceptable condition may be subject to a restocking fee or may not be eligible for a refund.
Return shipping costs are the responsibility of the customer unless the return is due to our error, such as:
In such cases, we will provide a prepaid return shipping label or reimburse your return shipping costs. For all other returns, you are responsible for the cost of return shipping.
To initiate a return, please follow these steps:
We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for items lost in return transit.
The following items are not eligible for return:
This Return Policy complies with applicable consumer protection laws. If you are located in a jurisdiction with mandatory return rights that differ from this policy, those rights shall apply to the extent required by law.
For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer protection regulations.
You may cancel your order before it enters production. Once production has begun, cancellation may not be possible, or you may be subject to cancellation fees.
For custom orders, cancellation policies are specified at the time of order confirmation. Generally, custom orders can be cancelled within 48 hours of order confirmation without penalty, provided production has not begun.
To cancel an order, contact us immediately with your order number. We will confirm the cancellation and process any applicable refunds.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within 7-10 business days.
Refunds will be issued for the purchase price of the item, excluding original shipping costs unless the return is due to our error. Return shipping costs are not refundable unless we have agreed to cover them.
Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.
If you have not received your refund within the expected timeframe, please contact us. We will investigate and resolve the issue promptly.
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
We take quality seriously and will work quickly to resolve any issues with damaged or defective items.
For questions about returns, cancellations, or refunds, please contact us:
Whrixxenkrex
12 Glass Art Studio, Palette Row
NY 10012
Phone: +1 (555) 200-3344
Email: admin@whrixxenkrex.world
When contacting us about a return, please include your order number and a detailed description of the issue or reason for return.
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